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Having an issue with a product purchase or a card charge?
We’re here to help! Let us clarify all your questions.
Contact our support team through the channels below:
Chat
Chat with our team in real time.
Service hours: Monday to Friday, 9 AM to 6 PM, and Saturday, 9 AM to 2 PM (Brasília time).
To expedite your request, please include the following purchase details in your email:
- Transaction number
- Purchase amount
- Date
NEVER SEND PHOTOS OR PASSWORDS OF YOUR CARDS.
Please note that Octuspay is a payment processing platform used by vendors to facilitate transactions. We are not responsible for the creation, delivery, or management of the products or services sold.
Get your questions answered even faster!
Have a simple question? Visit our Help Center and quickly find the answers you need.
Checkout com alto índice de conversão
- Conversão automática da moeda
- Customização do layout
- Tradução em múltiplos idiomas
- Taxa superior de conversão
- Order bumps em destaque
- Upsell facilitado
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